Skip to content
English
Nous contacter
  • There are no suggestions because the search field is empty.

How are HappyIndex®Clients Labels/Scores defined?

We offer you two scoring systems for your survey.
The first is based on three accreditation criteria. You simply need to reach the minimum thresholds for these three criteria to be accredited.

The second is a score out of 100, which encompasses all your results. There is no minimum required. It provides a more detailed view of your results. You can use this score in your non-financial performance reports.

We also use this score for our rankings. Companies are ranked based on it.

Accreditation Criteria
These are the 3 criteria required to obtain the HappyIndex®Clients label.

  • Participation rate: 50%

  • Overall score: 3.5

  • Recommendation rate: 75%

The overall score is the average of the starred questions. We use a Likert scale.

The recommendation rate corresponds to the percentage of clients who gave at least 3.5 stars to the relevant question.

ClientsScore®
What is the ClientsScore®?
In a context where non-financial performance is gaining value, the ChooseMyCompany ClientsScore® reflects the social performance of a company as perceived by its clients. This score is based on 4 performance criteria, giving a final score out of 100 points.

How is the ClientsScore® calculated?
Following a ChooseMyCompany survey, 4 criteria out of 25 points each are analyzed and summed to form the ClientsScore®:

  • Overall satisfaction: the % of positive responses (somewhat agree / totally agree) across the HappyIndex®Clients model.

  • Positivity of open-ended comments: the % of positive topics mentioned by the company’s clients in open-ended questions. This rate may be reduced by the presence of Illegal Social Risks (harassment, assault, racism, discrimination, etc.).

  • Participation rate: the % of a company’s clients who took part in the survey, with at least one response per client company.

  • Recommendation rate: the % of positive responses to the question “I would recommend this company...”.