Issue : An employee did not receive their invitation.
If an employee can't find or hasn't received their invitation, it may be due to several reasons. Here are the steps to check:
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The invitation was sent
- Make sure the person is included in the list of invitees.
- Ensure that the invitation send date has already passed.
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No sending error was detected
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Check that there is no sending failure or invalid email address associated with this person.
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- The email is not blocked by spam filters or IT department
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Ask the employee to check their "spam" or "junk mail" folder.
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Check with your IT department whether the email was received on their servers but blocked before reaching the employee's inbox.
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Make sure whitelisting has been properly configured.
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If all these points have been checked and no solution has been found :
- You can send the generic link directly to the employee, if you have one
- Or contact your project manager, who can send them a new invitation.